Microsoft Deploys tyntec Connectors for Microsoft Dynamics 365 Globally
Using Microsoft Flow and tyntec connectors, Dynamics 365 users can now send messages via WhatsApp, Viber and SMS, enriching customer journey and marketing engagement.read more
View ArticleKB Home Launches Company-wide AI-powered Chatbot Platform Designed to Deliver...
KB Home (NYSE: KBH) today announced the launch of a company-wide AI-powered Chatbot platform designed to work 24/7 to respond to home shopper questions, provide personalized information and assist them...
View ArticleBusinesses Are Increasing Investment in Digital Channels and Artificial...
Annual NICE inContact CX Transformation Benchmark finds more businesses offering chat and text, stronger preference for offering self-service channels including chatbots.read more
View ArticleDefendant Charged With Attempted Enticement Of 12-Year-Old And 9-Year-Old Girls
Audrey Strauss, the Acting United States Attorney for the Southern District of New York, William F. Sweeney Jr., Assistant Director-in-Charge of the New York Office of the Federal Bureau of...
View ArticleManageEngine Recognized Among Providers That Matter Most in Privileged...
Independent Research Firm Cites PAM 360 for "Very High Customer Satisfaction"; Finds Zia, Zoho's AI Assistant for Business, "an Extremely Affordable Option"read more
View ArticleAwarded $248,499 in Technology Grants to Institutions for Artificial...
Chicago, November 3, 2020: Campus Consortium, a global non-profit education association, announced today that it has awarded $248,499 in Technology Grants for Artificial Intelligence Chatbot to Higher...
View ArticleFTC Sues Facebook for Illegal Monopolization
The Federal Trade Commission today sued Facebook , alleging that the company is illegally maintaining its personal social networking monopoly through a years-long course of anticompetitive conductread...
View ArticleNew Global Research: Customer loyalty drivers shift as consumers trade cost...
A new study from Futurum Research and sponsored by SAS, Experience 2030 Pulse Report: The Acceleration of Digital Engagement, Personalization and Trust , has found significant pandemic-induced shifts...
View ArticleFormer registered broker admits to involvement in options trading scheme
ATLANTA - Bart Ross pleaded guilty to a criminal information charging him with conspiracy to commit wire and securities fraud arising from a years-long scheme to manipulate the prices of short-term...
View ArticleFormer longtime employee of Orange Unified School District sentenced to 6...
LOS ANGELES – A former employee of the Orange Unified School District was sentenced today to 72 months in federal prison for distributing child pornography, specifically sending image and video files...
View ArticleInsurers Embracing Emerging Tech Like RPA and Low-Code, Continue AI...
Annual report on emerging tech adoption in insurance links adoption rate to ease of integration with current processes.read more
View ArticleOn Facebook Messenger, we were able to handle 50% of customer conversations...
Freshly is a weekly subscription service delivering fresh, not frozen, chef-cooked meals that can be heated and served in just 3 minutes. All their customers need is a microwave, a fork, and it’s a...
View ArticleAudioCodes Launches SmartTAP 360 Live Recording Solution as a Service for...
AudioCodes Live for Microsoft Teams is a portfolio of managed services that simplifies the integration of Microsoft Teams collaboration, unified communications and enterprise telephony SmartTAP 360⁰...
View ArticleZendesk unveils new Suite with powerful messaging solution
Company continues democratizing customer service with new enterprise-grade capabilities designed to make it easier and faster for companies to provide better customer support.read more
View ArticleEuropean AI Spending Will Reach $12B in 2021 as the Technology Remains...
LONDON, March 24, 2021 — The International Data Corporation (IDC) Worldwide Artificial Intelligence Spending Guide estimates that spending on artificial intelligence (AI) will reach $12 billion in 2021...
View ArticleThats exactly what happened in 2019 with WhatsApp in
Lebanon . A government plan to implement a on calls made with WhatsApp (as well as other services that use a voice-over-internet protocol, like FaceTime) ignited mass protests and was hastily withdrawn...
View ArticlePega Acquires Qurious.io for AI-Powered Speech Analytics
The software then provides agents with real-time insights and coaching so they can improve customer interactions, make better recommendations, and boost customer loyalty and sales. The company was...
View ArticleSatisfi Labs and AEG Team up to Launch AI Powered Conversational Virtual...
Satisfi Labs’ Conversational Virtual Assistant Will Enable Real-Time Communication and Enhanced Fan Experiences for the Kings and LA Galaxy Fans.read more
View ArticleLas Vegas predator sentenced to prison for producing child sexual abuse...
RENO, Nev. – A local area man was sentenced Tuesday to 25 years in prison for producing images of child sexual abuse involving multiple minor victims under the age of 12 years old.read more
View ArticlePhilips partners with Orbita to develop conversational voice and chatbot...
Partnership to create AI-based virtual assistants with the human touch needed for effective remote patient engagement.read more
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