NEW YORK and YOKOSUKA, Jan. 25, 2022 LivePerson, Inc. (Nasdaq: LPSN), a...
By combining LivePerson’s technology with CBA’s solutions, brands can more easily and quickly engage with consumers through conversations on popular messaging channels — including SMS, Line, Facebook...
View ArticleLivePerson and CBA announce partnership to help brands quickly scale in...
LivePerson’s Conversational AI and messaging tech combines with CBA’s solutions to improve efficiency and customer experience and cultivate customer relationships at scale.read more
View ArticleThe Age of the Robotic Chatbot is Over: Survey Shows Consumers Demand More...
Consumer Expectations Are Fueling the Next Generation of Chatbots that Are More Intelligent, Personalized and Supremely Effective in Working as Directed.read more
View ArticleLivePerson announces new AI capabilities and integrations to help brands...
Powered by insights and intents from nearly 1 billion conversational interactions per month, LivePerson's Conversational Cloud delivers exceptional understanding, connection, and business outcomes.read...
View ArticleNICE Recognized as a Top Provider for Conversational AI Applications and...
Hoboken, N.J., February 24 , 2022 – NICE (Nasdaq: NICE) today announced that it has been recognized as a MetriStar Top Provider in the Conversational AI Applications category, out of a total of 23...
View ArticleHow Can Contact Centers Manage Synchronous and Asynchronous Channels?
Customers today communicate with brands on many different channels—each with their own specific qualities and demands. Furthermore, contact center agents typically adapt their communication style to...
View ArticleFast Company names LivePerson the #1 Most Innovative AI Company in the World
Leading conversational AI company recognized on World's Most Innovative Companies list for developing cross-industry AI solutions.read more
View ArticleFTI Consultings Technology Segment Enhances Connect and Universal Messaging...
Updates to Firm’s Proprietary Platforms Expand Data Access, Insight and Context in Legal, Regulatory and Investigatory Matters.read more
View ArticleAmelia Hired by NN Group as an Intelligent Virtual Agent for Customer Care
The financial services company hired Amelia to handle customer requests end-to-end and enhance self-service.read more
View Article4 Ways to Reduce Wait Time for Outbound Calls Between Two Customer Files
Not too long ago, outbound contact centers followed a simple idea when placing outbound calls. Agents would dial as many phone numbers as possible at once with the hope of reaching more customers this...
View ArticleAsktalos 21 Essential Chatbot Terminologies for Beginners
Asktalos is a best chatbot as compare to others.it can easily track the query asked by the visitors and ready to find a solution if any new update were occur.it will provide a software where visitors...
View ArticleLivePerson named the Overall Leader in the 2022 SPARK Matrix for...
Using its SPARK Matrix, Quadrant provides strategic information for brands to evaluate vendor capabilities, competitive differentiation, and market position. LivePerson was ranked #1 out of 19...
View ArticleLivePerson Collaborates with UCSC to Build the Future of Natural Language...
Conversational AI leader funds Ph.D. fellowship for students to build richer, more meaningful experiences between humans and AIread more
View ArticleBrooklyn High School Paraprofessional Charged with Production of Child...
Defendant Allegedly Enticed a Minor to Send Sexually Explicit Videos on WhatsApp and Threatened to Publicly Release Them – “I’m Ready to Make U Famous.read more
View ArticleFalabella Hires Amelia as IT Digital Assistant
The leading Latin American retailer will leverage Conversational AI to support its employees with instant IT services.read more
View ArticleSolera Announces Omnitracs One Route Modeling to Bolster Last-Mile Operations...
Solution provides enterprise fleets with a workspace to evaluate “what-if” routing scenarios without affecting operational production routes.read more
View ArticleHow to Prioritize Flows in the Contact Center
In the contact center , inbound calls are typically prioritized over email. Generally speaking, synchronous channels such as voice, chat, and instant messaging (which can be synchronous when staffed...
View ArticleLivePerson announces return of signature, in-person Executive Community...
On heels of successful NYC relaunch, VIP events for customer care, marketing, and sales leaders resume internationally to meet demand for Conversational AI-led experiences.read more
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